Refund policy
Last updated: July 2026
Thank you for shopping KOEN. Each piece is thoughtfully packaged and inspected before shipment to ensure it arrives ready to become part of your everyday routine.
All Sales Are Final
Due to the nature of our products, all KOEN purchases are considered final sale.
We do not accept returns, exchanges, or cancellations for reasons including, but not limited to:
- change of mind
- ordering the wrong color
- personal preference
- normal wear from use
Please review your order carefully before completing your purchase.
Damaged or Defective Items
Your satisfaction matters to us. If your item arrives damaged or defective, please contact us within 7 days of delivery at:
Please include:
- your order number
- a description of the issue
- clear photos of the damaged item and packaging
Once reviewed, we will determine the best resolution, which may include a replacement or refund when applicable.
Items Not Eligible for Replacement or Refund
We are unable to replace or refund items that:
- have been damaged due to improper use or care
- show normal wear and tear
- were damaged after delivery
- were purchased from unauthorized sellers
Lost or Stolen Packages
KOEN is not responsible for packages that are lost, stolen, or marked as delivered by the shipping carrier.
Please contact the shipping carrier directly for assistance with delivery issues.
Contact Us
For questions regarding your order, please contact:
KOEN LLC
hello@koenbrand.com
koenbrand.com